We want you to be satisfied with what you buy from AuraDiyaTechs. This policy explains when a refund is available.
1. Software and digital products
Access to digital products is delivered immediately after payment, so purchases are generally non-refundable once access has been provided. We will refund you if, within 7 days of purchase:
- you were charged but did not receive access;
- the product has a material defect that we cannot fix after a reasonable attempt; or
- you were charged more than once for the same order.
2. Subscriptions
You may cancel a subscription at any time; it stays active until the end of the paid period. Fees already paid for the current period are not refunded, except as set out in section 1.
3. Hardware and supplied goods
Report damaged, defective or incorrect goods within 7 days of delivery with photos and the invoice number. We will arrange repair, replacement or refund. Manufacturer warranty terms apply to faults that arise later.
4. Custom development and contracted supply
Refunds and cancellation for custom projects, bulk supply and trading orders follow the written quotation, purchase order or contract for that order.
5. How to request a refund
Email contact@auradiyatech.com with your order details and the reason. We will review your request and reply within 3 business days.
6. How refunds are paid
Approved refunds are returned to the original payment method. After we approve a refund, it typically reaches your account within 5–7 business days, depending on your bank or payment provider.